FAQs – Bluetiful

Sorry, we can not offer any international orders until further notice

FAQs

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept all debit and credit cards as well as PayPal, so order away.

 

HOW DO I USE A PROMO CODE?

How Lovely! Enter your promo code at the checkout.

 

WHEN CAN I EXPECT MY ORDER?

Orders are dispatched Monday to Friday.

Orders placed on a weekend or UK public holiday are dispatched on the next working day.

Orders placed before 3pm will be dispatched the same day, otherwise they will be dispatched the next working day.

 

HOW MUCH IS POSTAGE? 

UNITED KINGDOM

Royal Mail Standard 1st class - £1.00 

Aim to deliver the next working day, including Saturdays (although not guaranteed).

Royal Mail Next Day Delivery - £3.50 

Order by 3pm for delivery the next working day, including Saturdays. 

EUROPE & WORLDWIDE

Please refer to our Delivery details.

 

CAN I CANCEL MY ORDER?

Yes, so long as you cancel your order before it is dispatched. Please email us with your order number at info@bluetiful.co.uk to cancel your order.

 

WHAT ARE YOUR OPENING HOURS?

Our studio is open Monday to Friday from 9am-6pm. There are only 2 of us, but we aim to reply to all emails and enquiries as soon as possible.

 

WHAT IS YOUR RETURN POLICY?

We really hope you love your Bluetiful order, but if for any reason you are not satisfied, please email us at info@bluetiful.co.uk, quoting your name, order number and your details and we will look into it for you straight away.

Sorry we don’t accept returns on unwanted items.

However, we do offer full refunds for any items which have been lost in the post or arrive damaged due to the post.

We're only able to offer refunds or exchanges for unused or faulty items returned to us within 30 days. We're unable to accept any returned items unless you have emailed us first.

When we have received your email we will contact you with details on how to return your goods.

 

Of course, if you have any other questions, ask away by getting in touch with us at: info@bluetiful.co.uk